Return Policy

30-Day Money-Back Guarantee
Changed your mind? No worries! You can return any unused item within 30 days of delivery for a full refund (minus original shipping).

Return & Exchange Process:

  1. Email support@novahorizon.com with your order number and reason.

  2. Ship the item back in original packaging (we suggest insured, trackable shipping).

  3. Once received and inspected, we'll process your refund to the original payment method within 5–7 business days.

Non-Returnable Items:

  • Items beyond 30 days

  • Used or damaged items

  • Final-sale clearance items (if marked as such)

Defective or Damaged Items:
If you receive a damaged or defective product, contact us immediately with photos. We'll replace or refund you—no return necessary.